1.“Honest personality and excellent quality,To satisfy customers” is our service tenet

Taking customers’ need as core and guidance, design the standard of service;

Taking customers’ satisfaction as aim and tenet, construct the service system;

Guarantee high quality products through zero-fault work;

Honest and good credit, provide wholehearted, good, fast and efficient service.

2.Quality Promises

Carry out “law on product quality" and "Law on the Protection of Consumers' Rights and Interests" of the country firmly; Implement ISO9001 quality management system standard effectively; Introduce the remarkable management mode of performance in an all-round way.
The design and manufacture of our products take market demand as the direction; and take customers’ satisfaction as the goal. Pay attention to the environmental protection, science and technology, individuality and characteristics of Shangshang.
Quality management is turned from examining the final result to controlling whole-process; instead of being controlled by responsible department only, the whole-staff should participate in it. In addition, we must combine design, production and sale with service.

3. Service promises

Whenever and wherever, if you dial our service hot-line (0519-87385999) or regional sales office (please consult the website), we will take your satisfaction as a tenet, and will provide you wholehearted, high-quality, fast and high-efficient service.
The acceptance rate of users’ demand is 100%. Guarantee to arrive in 72 hours, and guarantee 100% of customer satisfaction rate.
The acceptance rate of user’s complaint is 100%. For the general quality problems, specialists would be sent to the customers’ site to solve the problems within 2 days. For the problems due to bad quality of our products, specialists will arrive at customers’ site within one day. Guarantee more than 90% of customer satisfaction rate after solving the problems. If it really belongs to the quality problem of products, we will be responsible to change according to users’ wishes, and bear the economic losses
Before-sale: Be close to users; understand their demands and expectations. Help to design to the doorstep; provide individual service.
In-sale: Place on file in order to keep in touch with users, and get the feedback information about our products. Consult the purchase guide; and we can deliver goods to customers’ hand.
After-sale: installation and debugging, training guidance, investigation and paying a return visit, seeking the opinions of customers; statistical analyse, improving continuously.

二、Service system

Train our sales people and service people at least three times a year systematically, in order to enhance quality of serving in an all-round way.
Improve the service equipments; equip advanced fault localization apparatus so that we can localize the fault on cables accurately.
Open a complain hotline, and carry on special treatment to the products which have quality problem after sale.
The designers walk up to the market, set up the response mechanism that can respond to the change of the market fast.

三、Service Guide
If there is any problem when using the products of “Shangshang” brand, please telephone service centre of our company or sales service offices outside. (Consult the website of Shangshang) We’ll offer you help in accordance with strict and professional service flow and criterion.

四、Service Column
Shangshang’s website (www.shangshang.com) starts special columns of “sales online” and “contact with us”. So we can provide consulting service and accept customers’ complain online.

五、Service Supervision
Welcome to supervise our sales person and service person in order that we can offer better service and protect customers’ rights and interests. You can call our supervisory telephone (0519-87308866-126) or send a letter to our group office. Address: No. 68 Shangshang Road, Liyang City, Jiangsu Province, China. Postcode: 213300